| Audit
processes and work procedures |
R
& D |
Quarterly |
Collect
collate and analyze Section/Di-visional Reports
Analyze
public concerns
Field
visits
Review
process flow diagrams,(PFDs)
Submit
recommendations
|
Efficient
and effective work plan
Timely
reporting and processing
|
Work
system is more responsive to demand
Quality
and cost effective programmes
Divisional
outputs are achieved
Implement new process
|
| Establish
Database and IT Management |
R
& D |
Monthly |
Data
input from Divisional Office
Monthly
Reports
ITC
liaisons
Contract
IT company
Systems
deployment
Website
development
Update
website
|
Updated
and reliable information
New
System in place
Website
online
No.
Of hits
Staff
are all computer literate
|
Effective
and reliable decision making
Staff
awareness of new system and website
Public
access is made more convenient
Satisfied
customer
|
| Policy
advice |
R
& D
Administration
|
Ongoing |
Analyze
request
Data collection
Draft policy
advice
Vet and
endorse for PS
|
Draft
advice to DI
Submission
to PS
|
Successful
completion and implementation
Customer
satisfaction
Valid advice
and planning
|
